G’day mates! At Berkley Sales, we’re committed to making your fishing adventure as smooth as possible, from the moment you place your order to when you’re out on the water. Here’s everything you need to know about our shipping and returns policies.
Shipping Information
Order Processing
We process all orders within 1-2 business days. Once your order is processed and shipped, you’ll receive a confirmation email with tracking information.
Shipping Methods & Timeframes
We offer two shipping options to get your fishing gear to you:
- Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 days after shipment. Flat rate of $12.95.
- Free Shipping: Shipped via EMS. Free for orders over $50. Delivery within 15-25 days after shipment.
Shipping Areas
We ship worldwide, excluding some remote areas and parts of Asia. If you’re unsure about delivery to your location, feel free to contact us at [email protected].
Returns & Exchanges Policy
We stand by our fishing gear as much as we stand by our customers. We want you to be completely stoked with your purchase, but we understand that sometimes things don’t work out as planned.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of you receiving your order. All items must be in original, unused condition with all tags and packaging intact.
How to Initiate a Return or Exchange
Follow these steps to request a return or exchange:
- Contact our customer service team at [email protected] within 15 days of receiving your order
- Provide your order number and reason for return/exchange
- We’ll email you a Return Authorization Number and shipping instructions
- Package the item securely with the original packaging
- Include the completed return form (we’ll email this to you)
- Ship the package to our address (you’re responsible for return shipping costs)
Return Shipping Address
Berkley Sales
19 Healy Road
THOMSON BROOK, AU 6239
Australia
Refund Processing
Once we receive and inspect your returned item:
- Refunds will be processed within 5-7 business days
- Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- You’ll receive an email confirmation when your refund has been processed
- Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution
Note: Original shipping costs are non-refundable, and return shipping is at the customer’s expense.
Exchange Process
If you need a different size or product:
- Follow the same return process outlined above
- Clearly indicate which product you’d like to exchange for
- We’ll ship the new item once we receive the returned product
- Any price differences will be refunded or charged accordingly
Damaged or Defective Items
If your fishing gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and cover all shipping costs.
Return Request Template
Copy and paste this template into an email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
G’day Berkley Team,
I’d like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Product(s) to return: [Product Name(s)]
Reason for return: [Please specify]
I understand that Soft Plastics and Soft Vibes must be unopened to be eligible for return.
Please send me the Return Authorization Number and further instructions.
Cheers,
[Your Full Name] [Your Phone Number]Questions?
If you have any questions about our shipping or returns process, don’t hesitate to reach out:
Email: [email protected]
We aim to respond to all inquiries within 24 hours.
At Berkley Sales, we believe every fishing adventure should be a ripper experience – and that includes your shopping experience with us!
Berkley Sales – Where Every Cast Counts