G’day mates! At Berkley Sales, we stand by our fishing gear as much as we stand by our customers. We want you to be completely stoked with your purchase, but we understand that sometimes things don’t work out as planned. This policy outlines how we handle returns and exchanges to make the process as smooth as a calm day on the water.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your order. All items must be in original, unused condition with all tags and packaging intact.

Note on Fishing Products: Due to hygiene reasons and product safety regulations, we cannot accept returns on Soft Plastics and Soft Vibes that have been opened or used. These products must remain in their original sealed packaging to be eligible for return.

How to Initiate a Return or Exchange

Follow these steps to request a return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and reason for return/exchange
  3. We’ll email you a Return Authorization Number and shipping instructions
  4. Package the item securely with the original packaging
  5. Include the completed return form (we’ll email this to you)
  6. Ship the package to our address (you’re responsible for return shipping costs)

Return Shipping Address

Berkley Sales
19 Healy Road
THOMSON BROOK, AU 6239
Australia

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • You’ll receive an email confirmation when your refund has been processed
  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution

Note: Original shipping costs are non-refundable, and return shipping is at the customer’s expense.

Exchange Process

If you need a different size or product:

  1. Follow the same return process outlined above
  2. Clearly indicate which product you’d like to exchange for
  3. We’ll ship the new item once we receive the returned product
  4. Any price differences will be refunded or charged accordingly

Damaged or Defective Items

If your fishing gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and cover all shipping costs.

Return Request Template

Copy and paste this template into an email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] G’day Berkley Team, I’d like to request a return/exchange for my recent order. Order Number: [Your Order Number] Product(s) to return: [Product Name(s)] Reason for return: [Please specify] I understand that Soft Plastics and Soft Vibes must be unopened to be eligible for return. Please send me the Return Authorization Number and further instructions. Cheers, [Your Full Name] [Your Phone Number]

Questions?

If you have any questions about our returns process, don’t hesitate to reach out:

Email: [email protected]
We aim to respond to all inquiries within 24 hours.

At Berkley Sales, we believe every fishing adventure should be a ripper experience – and that includes your shopping experience with us!

Berkley Sales – Where Every Cast Counts