G’day anglers! At Berkley Sales, we’re committed to making your fishing adventures as rewarding as possible. We’ve compiled a list of common questions to help you get the most out of your experience with us. If you can’t find what you’re looking for, don’t hesitate to reach out to our team!
Products & Orders
Q: What types of fishing products do you offer?
A: We specialise in premium fishing equipment including Fishing gear, Poppers, Reels, Rods, Soft Plastics, and Soft Vibes. Our products are selected by anglers, for anglers, ensuring quality and performance on the water.
Q: How do I know which product is right for my fishing needs?
A: Our product range is designed to cater to various fishing conditions and target species. If you need specific advice, feel free to contact our team of fishing enthusiasts at [email protected] – we’re always happy to share our expertise!
Shipping & Delivery
Q: Where do you deliver?
A: We deliver worldwide to most locations! However, we’re currently unable to ship to Asia and some remote areas. We appreciate your understanding as we work to expand our delivery network.
Q: What are my shipping options?
A: We offer two reliable shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
All orders are processed within 1-2 business days after payment confirmation.
– Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
All orders are processed within 1-2 business days after payment confirmation.
Q: How can I track my order?
A: Once your gear is on its way, we’ll send you a confirmation email with tracking information. You can use this to follow your order’s journey to your doorstep.
Payments & Pricing
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Q: Are there any hidden fees or charges?
A: No hidden fees! The price you see is what you pay, plus applicable shipping costs unless you qualify for our free shipping on orders over $50.
Returns & Refunds
Q: What is your return policy?
A: We stand behind our products! If you’re not completely satisfied, you can return items in original condition within 15 days of receipt for a refund or exchange.
Q: How do I initiate a return?
A: Please contact our customer service team at [email protected] with your order details. We’ll guide you through the process and make it as smooth as possible.
Account & Technical Issues
Q: Do I need to create an account to place an order?
A: While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and makes future purchases quicker and easier.
Q: What should I do if I encounter website issues?
A: We’re constantly working to improve your online experience. If you encounter any technical difficulties, please email [email protected] and our team will assist you promptly.
Contact Information
Q: How can I contact Berkley Sales?
A: We’re here to help! Reach out to us at:
Email: [email protected]
Address: 19 Healy Road, THOMSON BROOK, AU 6239
We’re fellow anglers who understand what matters on the water, and we’re committed to providing you with the best service possible.
Email: [email protected]
Address: 19 Healy Road, THOMSON BROOK, AU 6239
We’re fellow anglers who understand what matters on the water, and we’re committed to providing you with the best service possible.
At Berkley Sales, we’re not just delivering fishing gear – we’re delivering confidence for your next fishing adventure. We stand behind every product we sell because we’re anglers too, and we understand what matters out on the water.
Now that you’ve got the answers you need, why not explore our specials and elevate your fishing game today?
Berkley Sales – Where Every Cast Counts